Privacy Policy

Data Collection and Use

Snowbirds Ai, through its services including LangSpur, collects various types of data to enhance functionality, ensure security, and provide personalized experiences. All data is encrypted in transit and transmitted securely via the Internet standard https protocol and SDK libraries provided by third-party service providers.

What Data We Collect and How

• Direct Collection: Information directly from you when you use our services, like when you register for an account, interact with our AI, or participate in surveys. This includes contact information, device identifiers, and interaction data.
• Automated Collection Technologies: Our services automatically collect certain information from your device to improve app performance and user experience. This includes technical information about your device, app usage patterns, and performance metrics.
• Information from Third Parties: We may receive information about you from third-party partners and platforms that enhance our services.

Data Types and Usage

• Personal Information: Including names, email addresses, and user IDs, collected for account management and app functionality. This collection is essential for service provision.
• Messages: Other in-app messages are collected to support app functionality.
• Photos and Videos: Users have the option to provide photos, which are used for app functionality and account management. Additionally, when signing up with a Google account, the URL of the profile image registered with Google is used.
• Audio Files and Voice Inputs: User voice input for app features is temporarily processed to facilitate interaction with AI services. Improve user experience, especially by using voice input to communicate with AI. Text-based user conversations can also be converted to speech via text-to-speech (TTS) capabilities or converted to audio files by AI speech generation service providers. Snowbirds Ai, including the LangSpur Service, temporarily processes your voice to provide the Service, but does not permanently record or store your voice.
• App Info and Performance: This includes crash logs, diagnostics, and other app performance data, collected for functionality improvements, analytics, and ensuring security.
• App Activity: Such as app interactions and other actions, collected to enhance app functionality, analytics, and for security measures.
• Device IDs: Used for app functionality and personalized advertising, with mandatory collection for these purposes.

App Data Collection Technologies

Our service employs advanced technologies for data collection and performance monitoring to provide personalized experiences and improve app functionality. This approach allows for responsible data collection aligned with user preferences.

Types of Data Collected and Purposes

• App Usage Data: Data on user interactions, engagement insights, and app performance metrics to enhance functionality and user experience.
• Performance Metrics: Diagnostics such as crash logs and interaction speeds to identify and address issues for a seamless app experience.

Users can customize their data collection settings within the app, opting in or out based on personal preferences.

Data Sharing and Transfers

We collaborate with third-party service providers to enhance our services. These providers are integral to our app's operation, including authentication, database management, storage solutions, and artificial intelligence capabilities. Our partnerships may involve sharing the minimal necessary data to provide these services effectively.

In integrating these services through SDKs and API subscriptions, we rely on the security and privacy mechanisms of reputable platforms. This ensures the safe and responsible handling of your data, in alignment with industry standards.

External Services Usage

Our app relies on various external services critical to its operation. Users are required to consent to the use of these services, which include but are not limited to authentication, database, storage, and artificial intelligence capabilities, to ensure the best user experience.

Users have the option to opt in or out of personalized ads and data collection for analytics and performance improvements within the app’s settings. This flexibility allows users to personalize their experience according to their preferences.

User Rights and Choices

At Snowbirds Ai, we recognize and respect your rights regarding your personal data. This section outlines the rights you have over your data and how you can exercise them:

• Right to Know and Access: You have the right to inquire about the personal information we collect, use, share, and store about you. Upon request, we can provide you with a copy of this information.
• Right to Correction: If you believe that any personal data we hold about you is incorrect or incomplete, you have the right to request its correction.
• Right to Deletion: You can request the deletion of your personal data from our systems, subject to certain exceptions prescribed by law.
• Right to Opt-Out: For residents of jurisdictions with opt-out rights, such as California under the CCPA, you have the right to opt-out of the sale of your personal data to third parties.
• Data Portability: In certain jurisdictions, you have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format and/or request us to transmit this data to another service provider (where technically feasible).
• Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To exercise any of these rights, please contact us using the contact information provided in this policy. Depending on your location, you may also have the right to lodge a complaint with a data protection authority if you are unhappy with our data protection practices.

Data Deletion

Users have control over their data, including options for deletion. Snowbirds Ai provides mechanisms for users to delete of their account and associated data, supporting user empowerment and privacy.

• Delete App Account: Users can find out how to delete their account and related data through the account deletion procedure, a dedicated page: Account Deletion Procedure.
• Manage App Data: Users can directly delete user-generated data or delete their accounts through services provided by Snowbirds Ai. If necessary, you may request assistance with deletion via our contact email.

Our commitment to data security includes providing users with the option to delete user-generated data, aligning with best practices for data protection.

Data Security and Retention

At Snowbirds Ai, we prioritize the security of your personal data. Our comprehensive security strategy includes technical and administrative measures designed to protect data against unauthorized access, use, alteration, and destruction. We utilize encryption, firewalls, access controls, and secure software development practices. Our infrastructure is built on reliable cloud platforms that offer advanced security features, ensuring that your data is securely processed and stored.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, as required by law, or as needed to provide services to our users. The retention period varies depending on the nature of the data and the reasons for its collection. For example, account information is retained for as long as your account is active, plus a reasonable period thereafter to comply with legal obligations, resolve disputes, and enforce our agreements. Once the retention period expires, personal data is securely deleted or anonymized.

Data Breach Notification

In the unlikely event of a data breach, Snowbirds Ai will promptly notify affected users and regulatory authorities, in compliance with legal requirements. The notification will detail the nature of the breach, the categories of data involved, and the actions taken to address the breach.

International Data Transfers and Compliance

We transfer personal data across borders in compliance with international data protection laws. This includes the use of Standard Contractual Clauses for data transferred outside the European Economic Area (EEA), ensuring the protection of your personal information regardless of where it is processed.

In recognition of our global user base, Snowbirds Ai commits to adhering to international data protection laws, including the General Data Protection Regulation (GDPR) for users within the European Union, and the California Consumer Privacy Act (CCPA) for residents of California, United States. This commitment ensures the protection of your personal data regardless of your geographic location.

Compliance with Canadian Privacy Laws

Snowbirds Ai is committed to adhering to Canada's privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA). These laws set the standards for the collection, use, and disclosure of personal information in a manner that recognizes the right of privacy of individuals with respect to their personal information.

We also ensure compliance with specific municipal regulations applicable in Surrey, BC, where our company is headquartered. Our privacy practices are designed to meet or exceed the requirements of these laws, providing our users with a high level of data protection and security.

Age Limitations

Our services are intended for users who are at least 18 years old. We do not knowingly collect personal information from individuals under the age of 18 without obtaining parental consent. By using our services, you represent that you meet the age requirement.

Advertising Practices

Snowbirds Ai collaborates with advertising platforms to support free access to our services. These platforms may use various data collection methods to deliver personalized ads. Users have the option to manage their ad preferences through their account settings or opt out of personalized advertising within the app’s settings at any time.

Third-Party Services and AI Technologies

Snowbirds Ai utilizes a variety of AI technologies, including the GPT-3.5 API, other major AI providers, open-source AI projects, and third-party services to enhance our offerings. We continuously evaluate these technologies to ensure the highest quality of service. Accordingly, our use of specific AI or third-party services may change as we seek to improve our services. Any significant changes that affect user data handling will be communicated through updates to this Privacy Policy.

We are committed to innovation and flexibility in our use of AI and third-party technologies. This approach allows us to adapt and evolve our services, ensuring that Snowbirds Ai remains at the forefront of AI application development. We pledge to maintain transparency with our users regarding the technologies that power our services and the choices we make to safeguard personal data.

Changes to This Privacy Policy

Snowbirds Ai reserves the right to update or modify this Privacy Policy at any time and for any reason. Any changes or updates will be effective immediately upon posting to our website and will be communicated to our users in the following ways:

• Notification on Our Website: Significant changes to our Privacy Policy will be announced via a prominent notice on our website, ensuring all visitors are aware of our updated practices.
• Email Communication: For more substantive changes, we may also choose to inform our users directly via email, using the email address provided to us during account registration or other interactions with our services.
• Review Period: Before any major changes take effect, we will provide a reasonable period for review. This allows our users to understand the implications of the changes and, if necessary, to adjust their use of our services accordingly.

We encourage our users to review this Privacy Policy periodically to stay informed of how we are protecting the personal information we collect. Your continued use of our services after such modifications will constitute your acknowledgment of the modified Privacy Policy and agreement to abide and be bound by the updated policy.

If you disagree with any changes to this Privacy Policy, you should discontinue your use of our services. Please contact us if you have any questions about our privacy practices or any of our terms or policies.

Sale of Business

In the event of a sale, merger, or transfer of assets, Snowbirds Ai reserves the right to transfer user information as part of the transaction, provided that the acquiring party agrees to adhere to the terms of this privacy policy.

Governing Law

This Privacy Policy is governed by the laws of the jurisdiction(Surrey, BC, Canada) in which Snowbirds Ai operates. Users agree to submit to the jurisdiction of these courts for any disputes arising from this privacy policy.

Disclaimer

Snowbirds Ai utilizes the official APIs of AI service providers such as GPT-3.5 API, but is not directly connected to service providers such as OpenAI beyond the use of APIs. Our services are provided for informational purposes and should not be considered as professional advice. Snowbirds Ai disclaims any liability for the information provided through its service.

User Content Responsibility

Users are responsible for the content they create and share using Snowbirds Ai services. We strictly prohibit the use of our services for sharing content that is illegal, offensive, or violates our community standards. Violations may result in account suspension or termination.